FAQ - Frequently asked questions
How much does shipping cost?
We have a flat-rate domestic shipping fee of $15 on all orders. All orders over $50 will receive free domestic shipping, this will automatically be applied at checkout. If it doesn’t - get in contact with us at email@example.com.
DO YOU SHIP OUTSIDE OF AUSTRALIA?
We are currently only shipping within Australia and New Zealand, but if you would like to place an order to be shipped internationally, please get in touch with us at firstname.lastname@example.org to see what we can do!
HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?
We do our best to dispatch all orders within 1-2 business days, and you will receive notification from us once this has been completed. After this, orders within Australian will typically take between 3-7 business days to be delivered. Once placing an order, you will receive tracking information to know exactly when it will arrive.
WHAT IS YOUR RETURNS POLICY?
Within the ACCC Consumer guarantee guidelines, we are happy to offer a store credit on items that are returned to us unopened and unused, provided we are notified within 14 days of receipt and the item is returned.
If in the rare event an item arrives broken or faulty, take an immediate photo and email us within 14 days of receipt to email@example.com. We will then guide you through the returns process.
WHO ARE YOU CERTIFIED BY?
We are certified by the Australian Certified Organic Certification Industry (ACO), the Australian body for certified organics. This means our products are certified organic under some of the strictest standards in the world. Our Certification number is 12375.
WHY SHOULD I CHOOSE ORGANIC SKIN CARE?
Skin is the largest organ in the body, and it is important for us to take care not only with things like the food we put into our stomach, but also what we put onto our skin. When skin care is produced organically, it means it has been made without the use of harsh chemicals, artificial colours and fillers that are not only bad for the environment, but also bad for your skin. By choosing organic, you will see better results on your skin than you would from using generic skin care products - which are often home to more nastys than they would have you think.
ARE YOU VEGAN FRIENDLY?
We sure are! All of our products are 100% vegan friendly.
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
Never. All of our products are 100% cruelty free and not tested on animals, always have and always will be.
IS IT SAFE TO USE YOUR PRODUCTS DURING PREGNANCY?
Absolutely, that's one of the reasons AHRIA Organics was born! Our products were designed to be used on the skin during pregnancy, and are also gentle enough to be used on newborn babies. Tried and tested on our own little ones!
Got another question?
We’d love to hear it. If your question hasn’t been answered through any of the information above, feel free to get in contact with us at firstname.lastname@example.org and we’ll do our best to respond to your enquiry within 24 hours.